Exchange & Return 換貨條款

RETURN INSTRUCTIONS

Only products in unopened, unused, unworn, and with their original packaging are eligible for exchange.

If you'd like to return or exchange a product, please email our Customer Service at bisousbisouskids@gmail.com, then send your items back to us within 7 days from your notification.

- Returns and exchanges within Macau are free.
- All items must be returned new, unused and in original packaging.
- Returns that do not meet our policy may not be accepted and will be sent back to the customer.
- Make sure you obtain proof of postage for your return package.
- Once received by our warehouse, returned items are processed within 10 working days.

NON-RETURNABLE ITEMS
Please noted the following items are non-returnable:
• All items purchased on sale
• Discount code orders
• bodysuits or swimwear

FAULTY ITEMS
We have thoroughly inspected all the items before being sent out to customers to ensure a high level of quality of the goods you purchase from us. We are happy to replace, repair, or exchange goods in the case of manufacturing faults.